Policies

These Terms of Service govern your access to and use of The Destined App platform, operated by Ali Seehra Enteprises Inc. (“we,” “us,” or “our”). By creating an account you agree to these terms in full. If you do not agree, do not use the platform.

1. Eligibility

You must be at least 18 years of age to create an account or use the platform. By signing up you confirm that you meet this requirement. We reserve the right to terminate any account where this cannot be verified. The platform is not directed at children under 13, and we do not knowingly collect data from children.

2. Accounts

You are responsible for all activity that occurs under your account. Keep your password secure. Notify us immediately at [email protected] if you suspect unauthorized access. You may not share your account, transfer it to another person, or create multiple accounts for the same individual.

3. Permitted use

The platform is for booking and attending virtual wellness, coaching, spiritual, and personal development sessions. You may not use the platform to facilitate illegal activity, harass other users, impersonate practitioners, or circumvent our payment system by arranging payment outside the platform.

4. Payments and fees

All payments are processed through Stripe, Inc. The platform charges a 15% fee on each transaction. Practitioners receive the remainder according to their payout schedule. Prices are shown in USD. By completing a booking you authorize the charge displayed at checkout. All charges are final subject to the Cancellation & Refund Policy below.

5. Practitioner subscriptions

Practitioners may subscribe to a paid plan that enables them to list their profile and accept bookings on the platform. Subscriptions are billed on a recurring basis (monthly or annually, as selected) via Stripe and constitute a business-to-business service agreement for platform access — not a purchase of digital consumer content.

Subscription pricing, billing interval, and included features are displayed on the Pricing page and confirmed at checkout. Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time through your Subscription page at /practitioner/subscription or by contacting [email protected]. Cancellation takes effect at the end of the current billing period; no pro-rated refunds are issued for unused time.

If you access the platform via the iOS or Android app and wish to manage your subscription, you may also do so through your device’s system settings. For subscriptions processed through Stripe (not through Apple or Google), the relevant management link is available in your account under Subscription → Open billing portal.

6. In-app purchases and platform fees (iOS / Android)

The Destined App is a marketplace platform accessed via a WebView on iOS and Android. All financial transactions — including session payments and practitioner subscriptions — are processed via Stripe on our web platform and are not in-app purchases as defined by Apple Inc. or Google LLC. No purchases are billed through the Apple App Store or Google Play billing systems.

If you have questions about a charge appearing on your statement, contact [email protected]. For Stripe billing inquiries, you can access your billing history at any time through the billing portal linked in your account.

7. Account deletion

You may request deletion of your account at any time by emailing [email protected] with the subject line “Account Deletion Request” and your registered email address. Upon verification, we will delete your account and personal data within 30 days, subject to the data retention requirements described in our Privacy Policy (legal/compliance data is retained for up to 7 years).

Deletion is permanent and irreversible. Any pending payouts will be processed before deletion. Outstanding disputes must be resolved before account deletion can be completed.

8. User-generated content

By submitting reviews, profile content, or other public-facing content to the platform, you grant The Destined App a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute that content on the platform for the purpose of operating the service. You retain ownership of your content. You may not submit content that is defamatory, false, illegal, or infringes the rights of others.

9. Sensitive wellness content

This platform includes modalities that involve intimacy, sexuality, and trauma processing. These services are for adults only. Certain services require additional age verification before booking. All sessions are conducted virtually; no in-person contact is facilitated or implied. Nothing on this platform constitutes medical, psychological, or psychiatric advice. Always seek the advice of a qualified professional for serious mental or physical health concerns.

10. Disclaimers

Practitioners are independent providers, not employees or agents of The Destined App. We do not endorse any specific practitioner or guarantee outcomes. Wellness services are not a substitute for licensed medical, psychological, or legal advice.

11. Limitation of liability

To the extent permitted by law, The Destined App is not liable for indirect, incidental, or consequential damages arising from your use of the platform. Our total liability to you will not exceed the amount you paid us in the 90 days preceding the claim. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

12. Governing law and disputes

These terms are governed by the laws of the State of Delaware, USA. Any dispute arising under these terms will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, on an individual basis. You waive the right to participate in a class action. This arbitration clause does not apply to users residing in the European Union, who retain the right to bring claims before the courts of their country of residence.

13. Service availability

The Destined App provides its platform on an “as-is” and “as-available” basis. We do not warrant that the platform will be available continuously, error-free, or free from interruption. Planned maintenance, third-party infrastructure failures (including Stripe, LiveKit, and our hosting provider), network outages, and circumstances beyond our reasonable control may cause the service to be unavailable without prior notice.

Where planned maintenance is expected to cause significant downtime, we will make reasonable efforts to provide at least 24 hours’ notice via email or in-app notification. Emergency maintenance may proceed without notice when necessary to protect platform security or integrity.

14. Service level targets and remedies

We target 99.5% monthly uptime for the core platform (booking, payment, and video session infrastructure), measured as a calendar-month average and excluding planned maintenance windows. This target is a best-effort commitment and does not constitute a legally binding service-level agreement or guarantee.

In the event of a platform outage that causes a confirmed, fully-paid session to be technically impossible to complete — and where the outage was solely caused by a platform-side failure — The Destined App may, at its sole discretion, issue a session credit equal to the deposit amount paid. No cash refund is owed for service outages unless separately required by applicable law.

Report outage-related issues to [email protected] within 7 days of the affected session, including your booking ID and a description of the error. We will respond within 5 business days.

15. Changes to these terms

We may update these terms at any time. We will notify you by email at least 30 days before a material change takes effect and update the version number above. Continued use of the platform after the effective date constitutes acceptance of the updated terms. If you do not agree, you may delete your account before the effective date.

This Privacy Policy explains what personal data The Destined App (“we,” “us,” or “our”) collects from users of the platform (web, iOS app, and Android app), how we use it, with whom we share it, and the rights you have over your data. For EU/EEA-specific rights and our obligations under the GDPR and the EU AI Act, see the GDPR & EU AI Act section.

1. Data we collect

We collect the following categories of personal data:

• Account data: email address, hashed password, role (client or practitioner), account status, and account creation timestamp.
• Profile data: display name, biography, service modalities, languages, hourly rate, and profile photo (practitioners). Country of residence is collected from practitioners to determine compliance and background-check routing.
• Booking and payment data: session times, booking status, payment amounts, Stripe payment intent IDs, deposit and payout records.
• Verification data: government-issued ID scans and professional credentials submitted by practitioners for identity verification. These are stored encrypted and accessed only by authorised administrators.
• Background check data: screening results provided by Checkr (US/Canada practitioners) or information relating to manual screening (international practitioners), including fee payment records.
• Age attestation data: IP address, browser user agent, and timestamp collected at account creation to document consent and age confirmation. These records are immutable.
• Session notes and journal entries: text content created by practitioners or clients. Stored encrypted at rest (AES-256-GCM). Accessible only to the author.
• Video session data: room identifiers and session metadata processed by LiveKit for video delivery. We do not record video sessions unless explicitly announced and consented to in advance.
• Support communications: messages exchanged with our support team, including content you submit via email or in-app support tickets.
• Audit log data: timestamped records of account actions (login, verification submissions, payout requests) for security and fraud prevention.
• Referral data: referral codes used at signup and associated commission records, if applicable.

2. Sensitive categories of data

The services available on this platform — including trauma processing, intimacy coaching, and mental wellness sessions — may involve disclosures of health-related and sensitive personal information. Where you voluntarily share this information (in session notes, during a booking, or in a review), we treat it as sensitive data and apply elevated protections: encryption at rest, strict access controls, and no sharing with third parties for commercial purposes.

Under the GDPR, health-related and sensitive data is “special category” data. Our legal basis for processing such data is your explicit consent, which you provide by voluntarily entering that information on the platform. You may withdraw this consent at any time by contacting [email protected].

3. How we use your data

• To create and manage your account and authenticate your sessions.
• To process bookings, payments, and practitioner payouts via Stripe.
• To verify practitioner identity, credentials, and background check status.
• To send transactional emails: booking confirmations, session reminders, payment receipts, and account security alerts (via Resend).
• To deliver video sessions via LiveKit infrastructure.
• To detect and prevent fraud, abuse, and policy violations.
• To comply with legal obligations — including age verification logging, financial record-keeping, and law-enforcement requests.
• To calculate and pay referral commissions to code owners via Stripe Connect.
• To improve the reliability and safety of the platform (using anonymised usage patterns, never individual content).

4. Data sharing and third-party processors

We do not sell your personal data. We share data only as follows:

• Stripe, Inc.: payment processing, subscription billing, and Connect payouts. Stripe’s privacy policy applies to data processed on their systems. stripe.com/privacy
• Checkr, Inc.: background screening for US and Canadian practitioners. Data is processed under Checkr’s FCRA-compliant procedures. checkr.com/privacy-policy
• LiveKit, Inc.: video session delivery. Room identifiers and participant tokens are processed on LiveKit infrastructure. LiveKit does not record sessions by default.
• Resend, Inc.: transactional email delivery. Your email address and the content of system-generated emails are processed by Resend.
• Railway (hosting): our application and database run on Railway infrastructure in the United States.
• Law enforcement and regulators: when required by a valid legal order, subpoena, or applicable law. We will notify you before disclosure where legally permitted to do so.

5. International data transfers

The Destined App is operated from the United States. All data is stored and processed on servers located in the United States. If you access the platform from the European Union, European Economic Area, or United Kingdom, your personal data is transferred to and processed in a country that may not provide the same level of data protection as your home country.

For transfers from the EU/EEA, we rely on the EU Standard Contractual Clauses (SCCs) incorporated into our data processing agreements with third-party processors (Stripe, Checkr, LiveKit, Resend). By using the platform, EU/EEA users acknowledge that their data will be transferred under these safeguards. A copy of the applicable SCCs is available on request by emailing [email protected].

6. Data retention

• Account data: retained for the life of your account and up to 7 years after deletion for legal and financial compliance.
• Payment records: retained for 7 years in accordance with financial record-keeping requirements.
• Age attestation records: retained indefinitely as required to demonstrate regulatory compliance.
• Verification documents: retained for 7 years after your last verification event.
• Session notes and journal entries: deleted when you delete your account, or on earlier request.
• Support communications: retained for 3 years for quality and legal purposes.
• Audit logs: retained for 5 years for security and fraud investigation purposes.

7. Your rights

Depending on your jurisdiction, you may have the following rights over your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal retention requirements.
• Portability: request your data in a machine-readable format (EU users).
• Restriction: request that we stop processing your data in certain circumstances.
• Objection: object to processing based on legitimate interests.
• Withdraw consent: at any time, where processing is based on consent. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, email [email protected]. We will respond within 30 days (or 1 month for GDPR requests). We may ask you to verify your identity before processing the request. Extended rights for EU/EEA users are described in the GDPR section below.

California residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of sale (we do not sell personal data). Submit requests to [email protected]. We do not discriminate against users who exercise CCPA rights.

8. Account deletion

To delete your account, email [email protected] with subject “Account Deletion Request” and your registered email address. We will verify your identity, confirm any outstanding obligations (pending payouts, open disputes), and complete deletion within 30 days. Certain data is retained post-deletion as required by law (see Data Retention above). This data is isolated from active systems and not used for any operational purpose.

9. Security

All data is transmitted over HTTPS with TLS 1.2 or higher. Session notes and journal entries are encrypted at rest using AES-256-GCM with per-record encryption keys. Verification documents are stored encrypted and accessible only to authorised administrators. Authentication tokens use versioned JWTs; all issued tokens are invalidated on password change or logout. We conduct periodic security reviews and will notify you within 72 hours of becoming aware of a data breach that may affect your rights and freedoms.

10. Cookies and device identifiers

We use a single first-party authentication cookie to maintain your login session. We do not use third-party advertising, tracking, or analytics cookies. On the iOS and Android apps (which use a WebView), we do not use App Tracking Transparency (ATT) identifiers or IDFA/GAID advertising IDs, as we do not perform cross-app or cross-site tracking.

EU users: Our single session cookie is strictly necessary for the operation of the platform and does not require separate consent under the ePrivacy Directive.

11. Children’s privacy

The platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has created an account, we will delete it and all associated data promptly. To report a suspected minor account, email [email protected].

12. Changes to this policy

We will notify you of material changes to this Privacy Policy by email at least 30 days before the change takes effect. The version number and effective date above will be updated. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

This section contains disclosures required under:

• Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR)
• Regulation (EU) 2024/1689 — the EU Artificial Intelligence Act (AI Act), in force August 2024; obligations applicable to providers and deployers from August 2026
• Directive 2002/58/EC — the ePrivacy Directive

This section applies to users residing in the European Union, the European Economic Area, or the United Kingdom. If there is a conflict between this section and any other part of our Privacy Policy or Terms of Service, the protections in this section take precedence for EU/EEA/UK users.

1. Data controller

2. Lawful basis for processing

Under Article 6 GDPR, we rely on the following lawful bases:

Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. You may request a copy of our Legitimate Interests Assessment by emailing [email protected].

3. Special category data (Article 9 GDPR)

The platform may facilitate services involving health, mental wellness, sexuality, and spirituality. Information in these categories is “special category” data under Article 9 GDPR and receives heightened protection.

We process special category data only:

• With your explicit consent (Art. 9(2)(a)) — by voluntarily entering such information in session notes, reviews, or your profile.
• Where necessary for legal proceedings or to establish, exercise, or defend legal claims (Art. 9(2)(f)).

You may withdraw consent at any time by deleting the relevant data from your account or contacting [email protected]. Withdrawal does not affect processing already completed. Background check data shared with Checkr is processed under their own data processing agreement in compliance with applicable law.

4. Your rights under the GDPR (Articles 15–22)

• Right of access (Art. 15): obtain a copy of all personal data we hold about you, including the categories, purposes, recipients, and retention periods.
• Right to rectification (Art. 16): correct inaccurate or complete incomplete personal data.
• Right to erasure / ‘right to be forgotten’ (Art. 17): request deletion of your data where it is no longer necessary, consent is withdrawn, or processing was unlawful. Age attestation records and financial records are exempt from erasure as required by law.
• Right to restriction of processing (Art. 18): request that we limit how we use your data while a dispute over accuracy or lawfulness is resolved.
• Right to data portability (Art. 20): receive your data in a structured, machine-readable format (JSON or CSV) where processing is based on consent or contract and is carried out by automated means.
• Right to object (Art. 21): object to processing based on legitimate interests at any time. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Rights related to automated decision-making (Art. 22): see Section 7 (EU AI Act and automated decisions) below.
• Right to withdraw consent (Art. 7(3)): withdraw consent for any processing based on consent without affecting prior lawful processing.
• Right to lodge a complaint: you may lodge a complaint with your national data protection supervisory authority at any time. A list of EU supervisory authorities is available at edpb.europa.eu.

To exercise any GDPR right, email [email protected]. We will respond within one calendar month. We may extend this by two further months for complex or multiple requests, in which case we will notify you within the first month.

5. Data transfers to third countries

As described in our Privacy Policy, your data is processed in the United States. We transfer EU/EEA personal data to third countries only where one of the following safeguards applies:

• Standard Contractual Clauses (SCCs) — incorporated into our DPAs with Stripe, LiveKit, Resend, and Railway.
• Adequacy decision — where the European Commission has determined the destination country provides adequate protection.

You may request copies of the applicable SCCs by emailing [email protected].

6. Data breach notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach (Art. 33 GDPR). If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay (Art. 34 GDPR), describing the nature of the breach, the data affected, the likely consequences, and the measures we have taken.

7. EU AI Act — transparency and your rights

Regulation (EU) 2024/1689 (the EU AI Act) establishes rules for AI systems deployed in the EU. The obligations below apply to The Destined App as a “deployer” of AI systems, effective August 2026.

a) AI systems we use

The Destined App uses or may use AI-based tools in the following limited contexts:

• Background check routing: an automated rule-based system routes practitioner background check requests to either Checkr (US/Canada) or a manual review queue based on the practitioner’s declared country of residence. This is a deterministic rules-based system, not a machine-learning model.
• Email and notification generation: system-generated notification emails are produced by template logic. No generative AI is used to produce content sent to users without human review.
• Future AI features: if we introduce AI-powered features (e.g., practitioner recommendations, content moderation, or session summaries), we will update this disclosure, conduct an impact assessment, and notify EU users before deployment.

b) Risk classification

Under the EU AI Act, AI systems are classified by risk tier. Our current systems are assessed as follows:

c) Prohibited AI practices

We do not use and will not deploy AI systems that:

• Employ subliminal techniques to influence behaviour without your awareness (Art. 5(1)(a) AI Act).
• Exploit vulnerabilities relating to age, disability, or social circumstances (Art. 5(1)(b)).
• Perform biometric categorisation by protected characteristics for purposes not related to security or safety (Art. 5(1)(g)).
• Assign social scores that adversely affect individuals (Art. 5(1)(c)).
• Perform real-time remote biometric identification of individuals in public spaces (Art. 5(1)(h)).

d) Transparency when interacting with AI

Where any feature of The Destined App is powered by a generative AI system that a user could reasonably believe they are communicating with a human, we will clearly disclose that the interaction is AI-generated at the outset (Art. 50 AI Act). No such feature is currently active.

e) Automated decision-making affecting you (Art. 22 GDPR / Art. 26 AI Act)

We do not currently make decisions about you that are based solelyon automated processing and that produce legal or similarly significant effects, within the meaning of Article 22 GDPR. The background-check routing decision (which queue a practitioner’s request is sent to) is a deterministic rule rather than a profiling decision, and it does not itself determine approval or rejection — a human administrator makes the final determination.

If we introduce automated profiling or decision-making that produces significant effects:

• We will update this disclosure and notify EU users in advance.
• You will have the right to obtain human review of the decision.
• You will have the right to express your point of view and contest the decision.
• We will document and publish the logic involved, to the extent required by law.

f) General-Purpose AI (GPAI) models

If The Destined App deploys any general-purpose AI model (as defined in Art. 3(66) AI Act) to interact with users — for example, an AI assistant or content generation feature — we will:

• Ensure it is not deployed for any prohibited purpose under Art. 5 AI Act.
• Disclose its use clearly in advance to affected users.
• Conduct and retain a fundamental rights impact assessment where required.
• Implement human oversight mechanisms appropriate to the risk level.
• Maintain logs as required for high-risk AI systems for a minimum of 6 months.

Questions about our AI practices or to report a concern under the AI Act may be directed to [email protected].

This agreement applies to all users who register as practitioners on The Destined App. By submitting your practitioner profile you agree to these terms in addition to the Terms of Service.

1. Eligibility

You must be at least 18 years of age, legally permitted to offer your services in your jurisdiction, and hold any certifications or licenses required by applicable law. You are responsible for maintaining current credentials and notifying us of any material changes to your licensing or certification status.

2. Profile accuracy

All information in your profile — modalities, experience, certifications, and pricing — must be accurate and current. Misrepresentation is grounds for immediate account termination without refund of any outstanding subscription fees.

3. Verification

To earn a Verified badge, you must submit a government-issued ID and relevant practitioner credentials for review. Approval is at our sole discretion and may be revoked if we become aware of misrepresentation. Verification documents are stored encrypted and reviewed only by authorised administrators.

4. Background checks

Practitioners based in the United States or Canada may complete an automated background check via Checkr (an FCRA-compliant consumer reporting agency). Practitioners based in other countries are required to pay a manual review fee and submit to an admin-conducted background check before receiving a Background Checked badge. Background check results are processed in accordance with applicable consumer reporting and data protection laws.

5. Session conduct

Sessions must be conducted professionally and within the scope of your listed modalities. You may not offer services that constitute the practice of medicine, psychology, or law without the required license. Sexual contact of any kind is strictly prohibited. All sessions are virtual; you may not arrange in-person meetings with clients through this platform.

6. Platform fees, subscriptions, and payouts

An active practitioner subscription is required to publish your profile and accept bookings. The platform retains a 15% fee on all session transactions. The remaining 85% is paid out to your connected Stripe account. Initial payouts of 50% are released after the session; the remaining 50% releases after the review window closes, subject to any active disputes. Subscription fees are non-refundable except where required by applicable law.

7. Cancellations by practitioners

If you cancel a confirmed booking, the client receives a full refund of all amounts paid, processed within 5–10 business days. Repeated practitioner cancellations may result in account suspension.

8. Independent contractor status

You are an independent contractor, not an employee, agent, or partner of The Destined App. You are solely responsible for your own taxes, insurances, licenses, and compliance with the laws of your jurisdiction. The Destined App does not control the manner or means by which you provide services to clients.

9. Termination

We may suspend or terminate your practitioner account at any time for conduct that violates these terms, our Trust & Safety policy, or applicable law. Pending payouts may be withheld during any active dispute or investigation. Upon termination, your subscription will not be renewed; any remaining subscription period ends at the next billing date.

This policy covers cancellations and refunds for all bookings made through the platform.

1. Free cancellation window

You may cancel a booking for a full deposit refund up to 48 hours before the scheduled session start time. This is a fixed platform-wide policy that applies to all bookings regardless of the practitioner or session type.

2. Late cancellations

If you cancel after the free cancellation window has passed, your deposit is non-refundable. The remaining balance (if not yet charged) will not be collected.

3. Remaining balance

Where a deposit booking is used, the remaining session balance is automatically charged to your saved payment method 24 hours before the session. If this charge fails, the booking may be cancelled and the deposit retained.

4. Practitioner cancellations

If a practitioner cancels a confirmed booking, you receive a full refund of all amounts paid, processed within 5–10 business days depending on your card issuer.

5. No-shows

If you do not join the session and have not cancelled in advance, the booking is treated as a late cancellation. The deposit is retained by the practitioner.

6. Subscription refunds

Practitioner subscription fees are non-refundable. If you cancel your subscription, you retain access until the end of the current billing period. No pro-rated refund is issued for unused time within a billing period, except where required by the laws of your jurisdiction (e.g., EU consumer protection regulations may provide a 14-day cooling-off right for new subscriptions).

7. EU consumer rights — cooling-off period

If you are a consumer resident in the European Union or European Economic Area, you may have a statutory right to withdraw from a new subscription contract within 14 days of entering into it, without giving any reason (EU Consumer Rights Directive 2011/83/EU). To exercise this right, contact [email protected] within 14 days of your initial subscription payment. A full refund will be issued within 14 days of your withdrawal notice. This right does not apply to bookings for sessions that have already commenced.

8. Disputes

If you believe a charge was made in error, contact us at [email protected] within 14 days of the session. We will review the case and respond within 5 business days. EU users also have the right to submit disputes via the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

This section summarises the terms under which The Destined App operates its video and booking platform, and your remedies in the event of an outage. The detailed contractual terms appear in clauses 13 and 14 of the Terms of Service above.

1. No guarantee of continuous uptime

The platform depends on third-party infrastructure — including Stripe, LiveKit, and our hosting provider — that may experience disruptions outside our control. We do not guarantee continuous or uninterrupted availability of any feature.

2. Planned maintenance

We perform routine maintenance to keep the platform secure and performant. Where planned maintenance is expected to cause material downtime during peak hours (8 AM – 10 PM in any major time zone), we will provide at least 24 hours’ notice by email. Emergency maintenance may be applied at any time without prior notice. Planned maintenance windows are generally scheduled between midnight and 5 AM UTC on weekday nights.

3. Uptime target

4. What we are not responsible for

• Your internet connection, browser, or device.
• The practitioner’s internet connection, browser, or device.
• Third-party video infrastructure (LiveKit) outages not caused by our misconfiguration.
• Force majeure events — including natural disasters, government actions, pandemics, or widespread internet disruptions.
• Stripe payment processing delays or outages.
• DNS propagation delays, CDN issues, or regional routing failures.

5. How to report an outage

Email [email protected] within 7 days of the session date and include your booking ID, the date and scheduled time, a description of the error, and any screenshots. We will respond within 5 business days.

6. Status and incident communications

During active outages we will communicate status updates via email to affected users and, where possible, through an in-app banner. Post-incident summaries may be published for outages exceeding 30 minutes. Contact [email protected] for real-time status inquiries.

The Destined App is committed to creating a safe environment for clients and practitioners. This policy describes how we verify practitioners, enforce conduct standards, and handle reports.

1. Practitioner verification

All practitioners submit a government-issued ID and relevant credentials before publishing their profile. Our review team checks documents within 2–3 business days. Verified practitioners display a badge visible in search results and on their profile.

2. Background checks

Practitioners may complete a background check run by Checkr (US and Canada) or via manual admin review (all other countries). Checkr’s check covers identity verification, national criminal records, sex offender registries, and global watchlists. Practitioners who pass display a Background Checked badge. Background check data is handled in accordance with the Fair Credit Reporting Act (FCRA) for US practitioners and applicable law for others.

3. Trauma-Informed badge

Practitioners who hold a recognised trauma-informed care certification and complete our attestation checklist may apply for the Trauma-Informed badge. This badge signals that sessions are consent-based, grounded, and will not push clients beyond their stated limits.

4. Age verification

All users must confirm they are 18 or older at signup. Certain modalities — including Tantra and Intimacy Coaching — require additional age verification before booking. Details are available in your account settings.

5. Prohibited conduct

• Physical or sexual contact with a client (all sessions are virtual).
• Offering services that require a professional license you do not hold.
• Harassment, discrimination, or threats directed at any user.
• Creating multiple accounts or impersonating another practitioner.
• Attempting to move transactions off-platform to avoid fees.
• Providing false information during verification or background check processes.

6. Reporting

To report a safety concern, policy violation, or abusive behaviour, email [email protected]. We take all reports seriously and respond within 2 business days. Reports are kept confidential.

7. Platform moderation

We reserve the right to suspend or permanently ban any account that violates these standards, with or without prior warning, depending on severity. Users subject to suspension will be notified by email unless doing so would compromise an ongoing investigation.